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Returns Policy

Returns Policy for Pro Auto Recyclers | OEM Used Auto Parts in Calgary, Surrey & Abbotsford - Your Trusted Auto Parts Source

At Pro Auto Recyclers | OEM Used Auto Parts in Calgary, Surrey & Abbotsford, we strive to provide high-quality auto parts and exceptional service. If you are not entirely satisfied with your purchase, we are here to help with our Returns Policy.

1. Return Eligibility:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Returns must be initiated within 120 days from the date of delivery.

2. Return Process:

To initiate a return, please follow these steps:

  • Contact our Customer Service team to request a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the item back to us using a trackable shipping service.

3. Non-Returnable Items:

Certain items are non-returnable, including:

  • Items that have been installed or used.
  • Customized or special order items.
  • Electrical components (due to the sensitive nature of these products).

4. Refund Process:

  • Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
  • If approved, a refund will be processed to the original payment method within 1 business day.

5. Restocking Fee:

A restocking fee may apply to returns. This fee covers the cost of processing and inspecting returned items.

6. Exchanges:

  • If you need to exchange an item for the same product, please contact our Customer Service team to arrange the exchange.

7. Shipping Costs:

  • The customer is responsible for all shipping costs associated with returns unless the return is due to an error on our part or a defective item.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our Customer Service team immediately for assistance. We will provide instructions for returning the item or arrange for a replacement.

9. Cancellations:

Orders may be cancelled within 1 business day from the time of purchase. Please contact us promptly if you wish to cancel your order.

10. Contact Us:

If you have any questions or concerns about our Returns Policy, please contact our Customer Service team.

Thank you for choosing Pro Auto Recyclers | OEM Used Auto Parts in Calgary, Surrey & Abbotsford. We appreciate your business and are committed to ensuring your satisfaction with our products and services.